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FREQUENTLY ASKED QUESTIONS

What is a Virtual Office Manager?

A Virtual Office Manager is simply an Office Manager who works remotely. They use technology to provide administrative, technical or creative assistance from their own office space, as an independent contractor. This means you do not need to provide office space or equipment and you will not be responsible for taxes, superannuation or insurance.

What can a Virtual Office Manager do?

Thanks to current technology, a Virtual Office Manager can complete just about any functional task an Office Manager or Personal Assistant would normally complete, where a physical presence is not required. A full list of the services I offer are available here.

When would you use a Virtual Office Manager?

You can use a Virtual Office Manager any time you need extra help. Some clients need assistance on a daily basis to manage their calendar and emails, some want help on a weekly or monthly basis for specific tasks (customer invoicing or debtor management), and others just need ad-hoc assistance for specific projects. 

Am I always virtual?

Yes. However, I realise some clients prefer face-to-face meetings and there are some occasions where a physical presence would be more practical (office set-up or organisation, tradeshows or functions). If this applies to you, let me know and we can usually work something out.

Why me, instead of my competitors?

You will get the benefit of over 20 years’ administrative experience in a wide variety of industries, along with the maturity and work ethic that comes with. I am usually friendly and cheerful, so I am easy to deal with, and I like to keep things as simple and fuss-free as possible. I am self-aware enough to know my own strengths and weaknesses, so I don't promise what I can't deliver, and if I do run into obstacles along the way, you will know about it. You can read more about me, my Mission, and my Values here.

How do we communicate?

Personally, I like the ease of emails and instant messaging to keep in touch, but if you prefer phone calls or video conferencing that will work too. We'll decide what will work best for us when we negotiate the services you want me to provide.

What software do I use?

Technology is a great thing, but there is so much choice out there it can sometimes be overwhelming and unnecessarily complicated. I like to keep things as simple as possible, so I use Outlook to manage emails and calendars, Zoom or Teams to keep in touch and One Drive to share files. If you use something different or want to try something else, I love learning new things so will be happy to adapt.

What are my standard business hours?

My schedule changes week to week, but office hours are usually 9am to 5pm Monday to Friday. If you need assistance outside of these hours I can usually help, providing I have enough notice.

Will I sign a Non-Disclosure Agreement?

Yes of course. My standard agreement includes client confidentiality, but I am happy to use whatever makes you comfortable.

What are my payment terms?

Invoices are due within seven (7) days and can be paid via direct deposit. If payment is not received within seven days, you will usually get a gentle reminder before services are suspended and late payment penalties applied.

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